AGB

Terms of Service

Welcome to our website.

Please read these Terms of Service carefully before accessing the website, browsing products, registering an account, placing an order, or using any related services.

These Terms apply to your use of this website and related services. By accessing or using the website, placing an order, or using any related services, you agree to comply with these Terms and other applicable policies published on the website, including the Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree to these Terms, please stop using the website and related services.

Nothing in these Terms is intended to exclude, restrict, or diminish any mandatory rights that consumers are entitled to under applicable law.

1. Website Services

Our website may provide consumers with the following services:

  • Product display and information;

  • Online ordering and purchasing;

  • Payment processing;

  • Order management;

  • Product delivery;

  • Customer service and after-sales support;

  • Returns and refunds;

  • Customer inquiries and other related services.

We may maintain and update website functions based on our actual business operations.

Due to website maintenance, technical upgrades, business adjustments, security requirements, or applicable laws and regulations, we may update, modify, suspend, or terminate certain website functions.

Where required by applicable law, we will take reasonable measures to provide users with appropriate notice.

2. User Eligibility and Accounts

When using this website or placing an order, you must ensure that you have the legal capacity required under applicable law to enter into the relevant transaction.

If you register an account or place an order, you must provide information that is true, accurate, complete, and up to date.

You must:

  • Keep your account login information secure;

  • Take reasonable measures to prevent unauthorized use of your account;

  • Promptly update your information when it changes;

  • Contact us promptly if you discover unauthorized use of your account;

  • Not impersonate another person or provide false information.

If we have reasonable grounds to believe that an account involves fraud, illegal activity, security risks, or a serious violation of these Terms, we may, in accordance with applicable law, restrict, suspend, or terminate the relevant account services.

3. Product Information

We will make reasonable efforts to ensure that product information displayed on the website is accurate, clear, and updated in a timely manner, including:

  • Product names;

  • Product images;

  • Product descriptions;

  • Product features;

  • Technical specifications;

  • Product availability;

  • Product prices;

  • Shipping-related information.

Due to differences in devices, monitors, browsers, and display settings, there may be reasonable visual differences between the colors shown in product images and the actual products.

If we discover obvious technical errors, pricing errors, inventory errors, or other material errors in product information displayed on the website, we may correct such information to the extent permitted by applicable law.

If such an error affects an order that has already been placed, we will handle the matter in accordance with applicable law and provide the consumer with appropriate notice where necessary.

4. Orders and Contracts

When you place an order through the website, your order information will be submitted to us for processing.

The submission of an order does not necessarily mean that the order has been accepted or that a consumer contract has been formed.

To the extent permitted by applicable law, we may need to complete order confirmation, inventory verification, payment confirmation, and necessary security checks.

We may be unable to accept or fulfill an order for reasons including, but not limited to:

  • The product is out of stock;

  • Payment has not been successfully completed;

  • The delivery address cannot be serviced;

  • The order contains an obvious error;

  • There is a reasonable risk of fraud or security concerns;

  • Applicable laws or regulations prevent the transaction from being completed.

If an order that has already been paid for must be cancelled in accordance with applicable law, we will refund the amount that is legally required to be refunded.

The time at which a consumer contract is formally formed shall be determined in accordance with applicable law and the order confirmation or other relevant information provided by us to the consumer.

5. Prices and Payment

Product prices and any applicable fees will be displayed to consumers during the website checkout process.

When placing an order, consumers should refer to the final order information displayed on the checkout page.

Depending on actual circumstances, the website may offer one or more payment methods, including:

  • Visa;

  • Mastercard;

  • PayPal;

  • Cash on Delivery, where applicable;

  • Other payment methods actually offered on the website.

The payment methods available to you will be those displayed on the checkout page at the time of purchase.

Payments may be processed by third-party payment service providers.

We generally do not store complete bank card or credit card information. Relevant payment data may be processed by the applicable payment service provider in accordance with its applicable security standards and privacy policy.

Where applicable law requires us to provide consumers with information about taxes, shipping fees, or other charges before purchase, we will provide such information during the checkout process.

6. Shipping

We will arrange delivery of products based on the order information.

Delivery times may be affected by order processing time, destination, logistics providers, and other circumstances.

Shipping times displayed on the website are generally estimates. Unless expressly stated otherwise on the website or in the order information, they should not be interpreted as guaranteed delivery deadlines.

Delivery may be affected by factors including:

  • Public holidays;

  • Weather conditions;

  • Transportation or logistics delays;

  • Customs processing;

  • Delivery service provider issues;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If a delivery issue occurs, we will provide reasonable assistance based on the circumstances.

For detailed shipping information, please refer to our Shipping Policy.

7. Returns, Refunds, and Exchanges

Consumers' rights regarding returns, refunds, and statutory rights of withdrawal are governed by our Return & Refund Policy and applicable law.

For consumers in the European Union and other jurisdictions protected by applicable consumer protection laws, statutory withdrawal rights, statutory guarantees relating to product conformity and quality, and other mandatory consumer rights shall not be restricted by these Terms or any other policies published on the website.

For detailed information regarding returns, refunds, and after-sales procedures, please refer to:

Return & Refund Policy

If there is any conflict between these Terms and mandatory rights legally granted to consumers, applicable law shall prevail.

8. Product Quality and Statutory Guarantees

We are legally responsible for the products we sell to the extent required by applicable law.

If a product is defective, does not conform to the contract, or fails to meet applicable quality requirements, consumers may be entitled to remedies under applicable law.

Depending on the circumstances and applicable law, consumers may have the right to request:

  • Repair of the product;

  • Replacement of the product;

  • A price reduction;

  • A refund;

  • Other remedies provided by law.

Certain products may also be covered by a manufacturer's warranty or commercial warranty.

If an additional warranty is provided on the product page or in relevant warranty documentation, the applicable warranty period and conditions shall be governed by the relevant information.

Any commercial warranty does not affect the statutory rights of consumers.

9. Prohibited User Conduct

When using this website, you must not engage in activities that violate applicable laws and regulations or infringe upon the legitimate rights and interests of others, including but not limited to:

  • Providing false, misleading, or fraudulent information;

  • Impersonating another person;

  • Interfering with the normal operation of the website;

  • Uploading viruses, malware, or other harmful code;

  • Accessing servers, databases, or other systems without authorization;

  • Engaging in fraud, money laundering, or other illegal activities;

  • Infringing intellectual property rights;

  • Violating the privacy or other legitimate rights of others;

  • Copying, scraping, reproducing, or commercially using website content without authorization;

  • Attempting to bypass website security measures;

  • Using the website in a manner that may damage the website, systems, or other users.

If we identify such conduct, we may, in accordance with applicable law, restrict the relevant account, cancel relevant orders, restrict website access, or take other lawful measures.

10. Intellectual Property

Unless otherwise expressly stated, the content of this website and related intellectual property rights are protected under applicable law, including but not limited to:

  • Trademarks;

  • Logos;

  • Product images;

  • Product descriptions;

  • Page designs;

  • Written content;

  • Graphics;

  • Software;

  • Website code;

  • Page structures;

  • Other related materials.

Without prior written permission from the relevant rights holder, protected content may not be copied, modified, distributed, publicly displayed, sold, or otherwise used in an unauthorized manner.

Nothing in these Terms affects any fair use or other statutory rights that consumers are entitled to under applicable law.

11. Third-Party Services

To provide website functionality and complete related services, we may use third-party service providers, including:

  • Payment services;

  • Logistics and delivery services;

  • Website hosting services;

  • Cloud services;

  • Data analytics services;

  • Website security services;

  • Customer service tools;

  • Advertising and marketing services.

Third-party service providers may process relevant information in accordance with their own terms of service and privacy policies.

For detailed information regarding the collection, use, and protection of personal information, please refer to our Privacy Policy.

12. Website Availability

We will make reasonable efforts to maintain the normal operation of the website. However, we cannot guarantee that the website will be available at all times or that it will never experience:

  • System maintenance;

  • Technical failures;

  • Network interruptions;

  • Server failures;

  • Software errors;

  • Security incidents;

  • Interruptions to third-party services.

If the website becomes temporarily inaccessible or certain functions become unavailable, we will take reasonable measures to restore the relevant services.

13. Limitation of Liability

To the extent permitted by applicable law, we may not be responsible for service interruptions or delays caused by events beyond our reasonable control, including:

  • Natural disasters;

  • Extreme weather conditions;

  • War or civil unrest;

  • Government actions;

  • Large-scale network failures;

  • Interruptions to third-party services;

  • Other events that could not reasonably have been foreseen or controlled.

However, nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

In particular, these Terms do not limit consumers' statutory consumer protection rights, statutory product quality guarantees, or other mandatory rights provided by law.

14. Privacy Protection

We take the protection of users' personal information seriously.

For information regarding how we collect, use, store, and protect personal information, as well as our use of cookies, Google-related services, and other data processing activities, please refer to our:

Privacy Policy

The Privacy Policy forms an important part of these Terms of Service.

15. Changes to These Terms

We may modify these Terms of Service due to changes in laws and regulations, business adjustments, website feature updates, or security requirements.

The updated version will be published on this website and will indicate the latest update date.

For changes that may materially affect consumers' rights, we will provide reasonable notice to the extent required by applicable law.

Changes to these Terms will not affect rights that consumers have already legally acquired before the changes take effect, unless otherwise required by applicable law.

We recommend that you review this page regularly to stay informed of the latest version of these Terms of Service.

16. Governing Law and Dispute Resolution

These Terms shall be interpreted in accordance with applicable law.

For consumer transactions, any choice-of-law or jurisdiction provision shall not deprive consumers of any mandatory consumer protection rights granted to them under applicable law.

In the event of a dispute, we recommend that consumers first contact our customer service team by email so that the parties may attempt to resolve the matter amicably.

If the dispute cannot be resolved through negotiation, consumers may seek resolution through a competent court or other lawful dispute resolution body in accordance with applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.

17. Contact Us

If you have any questions regarding these Terms of Service, orders, payments, shipping, returns, refunds, or website services, please contact us using the following information:

Customer Support

📧 CollegiumMunich85@gmail.com

When contacting us, please provide your order number and any other information relevant to your inquiry whenever possible, so that we can identify the matter and provide assistance more efficiently.

We will review and respond to your inquiry in a timely manner based on the circumstances.

Thank you for using our website.