Kontaktinformationen
Contact Us
Thank you for visiting our website.
If you have any questions about our products, orders, payments, shipping, returns, refunds, or after-sales services, please feel free to contact us using the information below.
We take customer inquiries seriously and will respond within a reasonable timeframe.
1. Customer Support Contact Information
Customer Support
This is our primary customer service contact.
To help us verify your order and resolve your issue more efficiently, we recommend contacting us using the email address you used when placing your order whenever possible.
2. How We Can Help
You can contact us by email regarding the following matters:
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Product information and product-related questions;
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Order status inquiries;
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Payment and payment-related issues;
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Shipping and tracking inquiries;
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Return requests;
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Refund requests;
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Exchanges and product quality issues;
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After-sales support;
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Website usage issues;
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Other questions related to your order or our services.
3. Information We Recommend Providing
To help us identify your order and handle your inquiry more efficiently, please provide the following information whenever possible:
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Order number, if available;
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Recipient's name;
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Email address used when placing the order;
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Product name;
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Detailed description of the issue;
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Tracking number, if applicable;
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Relevant photos or screenshots, if applicable.
Security Notice
Please do not provide the following information by email:
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Full bank card or credit card numbers;
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Payment passwords;
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Account passwords;
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Verification codes;
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Other unnecessary sensitive information.
If we need to verify payment or order information, we will only request the information necessary for that purpose.
4. Customer Service Response Time
We generally respond to customer emails within 1–2 business days.
Response times may be longer during weekends, public holidays, promotional campaigns, or periods of high order volume.
We will make reasonable efforts to process and respond to your inquiry as quickly as possible.
5. Returns and Refunds
If you would like to request a return, refund, or exchange, please contact us first at:
For detailed information regarding returns, refunds, and consumers' statutory withdrawal rights, please refer to our:
Return & Refund Policy
Nothing in our website policies restricts any mandatory rights that consumers are entitled to under applicable law.
6. Shipping Issues
Please contact us if your order experiences any of the following issues:
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Tracking information has not been updated for an extended period;
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Your package is delayed;
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Tracking information cannot be located;
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Your package appears to be lost;
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The product arrives damaged during transportation;
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You receive a product that does not match your order.
Where possible, please provide your order number and tracking number in your email so that we can assist you in verifying the relevant information.
7. Privacy and Data Protection
If you have any questions regarding personal information, cookies, or data protection, you may also contact us at:
For information about how we collect, use, store, share, and protect personal information, please refer to our:
Privacy Policy
If you wish to exercise any rights available to you under applicable data protection laws, you may also submit a request using the email address above.
8. Other Service-Related Questions
If your question does not fall into any of the categories above, you are still welcome to contact us.
Please briefly describe your question in the email subject line or message and provide any relevant order information whenever possible.
We will review your inquiry based on the specific circumstances and provide reasonable assistance.
9. Contact Us
Customer Support
Customer Support Email:
CollegiumMunich85@gmail.com
We value every customer inquiry and will provide reasonable assistance based on the circumstances.
Thank you for your understanding, trust, and support.