Return & Refund Policy

Thank you for choosing our store. We value your shopping experience and aim to clearly explain through this policy the procedures for returns, refunds, order cancellations, product quality issues, and after-sales support.

This policy applies to products purchased through this website. Consumers’ statutory rights under applicable law, including any applicable statutory right of withdrawal and statutory guarantees relating to product conformity, are not restricted or excluded by this policy.

Specific returns, refunds, and after-sales matters will be handled based on the circumstances of the relevant order and applicable laws.

1. Statutory Right of Withdrawal for EU Consumers

For consumers in the European Union, under applicable consumer protection laws, consumers generally have the right to withdraw from a purchase within 14 calendar days of receiving the goods, without giving any reason, except where statutory exceptions apply.

For orders involving goods, the withdrawal period generally begins on the date on which the goods are actually received by you or by a third party designated by you, other than the carrier.

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable period at:

Customer Service Email:
📧 CollegiumMunich85@gmail.com

To help us accurately identify your order, please include your order number, the product purchased, and your intention to return the product or exercise your right of withdrawal.

2. Requirements for Returning Products

When exercising the statutory right of withdrawal, consumers may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functionality.

To help ensure a smooth return process, we recommend that you:

• Use the original product packaging whenever possible;

• Return all included accessories, manuals, and other items together with the product;

• Pack the product securely to prevent additional damage during transportation;

• Keep the return tracking number and proof of shipment.

If the value of the goods has been reduced due to handling beyond what is necessary to inspect their nature, characteristics, and functionality, the consumer may be liable for the resulting loss in value to the extent permitted by applicable law.

Return requests that do not fall within the statutory right of withdrawal will be handled in accordance with applicable law and the circumstances of the relevant order.

3. Return Shipping Costs

For returns made under the statutory right of withdrawal, unless otherwise provided by applicable law or otherwise agreed between the parties, consumers will generally be responsible for the direct costs of returning the goods.

Return costs may be borne by us in the following circumstances:

• We have expressly agreed to cover the relevant return costs;

• Applicable law requires us to provide information about return costs before purchase, but we failed to provide such information as required by law;

• Applicable law requires us to bear the relevant costs;

• The return is caused by an incorrect product being sent, a product quality issue, or another reason for which we are legally responsible.

If you believe that a product has a quality issue, was damaged during transportation, or was incorrectly supplied, please contact us through the customer service email before returning the product so that we can provide appropriate instructions based on the circumstances.

4. Damaged, Defective, or Incorrect Products

If the product you receive has been damaged during transportation, has a quality issue, is incorrect, or clearly does not conform to the order agreement, please contact us as soon as possible:

📧 CollegiumMunich85@gmail.com

To help us assess the issue, please provide, where possible:

• Order number;

• Recipient’s name;

• Product name;

• Detailed description of the issue;

• Photos or videos of the product, where applicable;

• Contact information.

After receiving the relevant information, we will review the matter based on the order details and applicable law.

Depending on the circumstances and legal requirements, possible solutions may include repair, replacement, refund, price reduction, or another appropriate remedy.

For consumers in the European Union, statutory guarantees relating to product conformity and other mandatory consumer rights are not restricted by this policy.

5. Refund Processing

Once a return, refund, or withdrawal request meets the applicable requirements, we will process it in accordance with applicable law.

For orders where the statutory right of withdrawal has been properly exercised, refunds will generally include, where required by law, the amount paid for the goods and the applicable standard delivery costs.

To the extent permitted by law, we may withhold the refund until we have received the returned goods or until the consumer has provided proof that the goods have been sent back, whichever occurs earlier.

Refunds will generally be made using the same payment method used by the consumer for the original purchase. Unless otherwise agreed between the parties or required by applicable law, we will not change the refund method without reason.

After the refund has been processed, the actual time for the funds to reach your account may be affected by the processing times of banks, payment institutions, and payment channels. Therefore, the time required for the funds to become available may vary.

6. Return and After-Sales Process

Step 1: Contact Us

Please send an email to:

📧 CollegiumMunich85@gmail.com

Please include:

• Order number;

• Product name;

• Type of request, such as return, refund, order withdrawal, exchange, or product quality issue;

• A brief description of the relevant issue.

Step 2: Application Review

After receiving your request, we will review it based on the order information and the specific circumstances.

If the product needs to be returned, we will provide the appropriate return address and return instructions by email.

Please do not send the product to any other address without receiving return instructions from us.

Step 3: Return the Product

If the product needs to be returned, please package it securely to reduce the risk of damage during transportation.

We recommend using a shipping method with tracking and keeping the tracking number and proof of shipment until the relevant return process has been completed.

Step 4: Refund or Other After-Sales Resolution

After receiving the returned product or relevant proof of return shipment, we will process the matter based on the specific circumstances and applicable law.

Depending on the circumstances, the resolution may include:

• Refund;

• Replacement;

• Repair;

• Price reduction;

• Another appropriate solution.

We will notify you of the relevant outcome using the contact information you provided.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

📧 CollegiumMunich85@gmail.com

If the order has not yet entered the shipping process, we will make reasonable efforts to assist you with cancellation based on the actual order status.

If the order has already entered the shipping or delivery process, it may not be possible to cancel it directly. In such circumstances, if you have a statutory right of withdrawal, you may request a return or refund after receiving the product in accordance with this policy and applicable law.

Because orders may be processed and shipped quickly, we recommend contacting us as soon as possible after you decide that you need to cancel an order.

8. Cash on Delivery (Where Applicable)

If Cash on Delivery is available in your region or for your order, the availability of this payment method will be determined by the information displayed on the order page.

For orders supporting Cash on Delivery, consumers are generally required to pay the applicable amount to the delivery personnel upon delivery, in accordance with the order terms.

To reduce the risk of failed or delayed delivery, please ensure that the following information in your order is accurate:

• Delivery address;

• Recipient’s name;

• Contact telephone number.

If a Cash on Delivery order qualifies for a refund under applicable law, we will confirm an appropriate refund method with the consumer based on the circumstances of the order and process the refund in accordance with applicable law.

9. Special Products and Statutory Exceptions

The statutory right of withdrawal does not apply to all products or transactions.

Under applicable law, certain products or transactions may be subject to statutory exceptions, including:

• Products made or customized according to the consumer’s specifications;

• Certain sealed products that are not suitable for return for reasons of hygiene or health once unsealed;

• Other products or services for which the statutory right of withdrawal does not apply under applicable law.

If a product is legally excluded from the statutory right of withdrawal, we will provide the relevant information to consumers to the extent required by law.

Nothing in this policy is intended to exclude, restrict, or diminish any mandatory rights that consumers have under applicable law.

10. Important Notes Regarding Returns and Refunds

To help us process your request more efficiently, please note the following:

• We recommend contacting customer service before returning any product;

• Please keep the return tracking number and proof of shipment;

• Please provide accurate order information when contacting us;

• Please package returned products appropriately;

• Do not unnecessarily remove or alter identification information on the product;

• If the product is damaged, defective, or does not correspond to the order, please provide clear photos or videos whenever possible;

• Consumers’ mandatory statutory rights are not restricted by this policy.

11. Contact Us

If you have any questions regarding orders, returns, refunds, exchanges, order cancellations, product quality, or other after-sales matters, please contact us:

Customer Support

📧 CollegiumMunich85@gmail.com

Please provide your order number and detailed information about the relevant issue whenever possible so that we can identify your order more quickly and provide assistance.

We will review your email and respond as soon as possible.

Thank you for your understanding and support.