Versand
Shipping Policy
Thank you for choosing our products.
This Shipping Policy is intended to help you understand information regarding order processing, shipping destinations, shipping fees, delivery times, shipment tracking, and delivery issues.
We will make reasonable efforts to process and deliver your order in a timely and secure manner based on the circumstances of each order.
Nothing in this Policy is intended to exclude, restrict, or diminish any mandatory rights that consumers are entitled to under applicable law.
1. Shipping Destinations
We currently provide standard shipping services to the following European countries and regions:
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Germany
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Austria
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Italy
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Spain
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Portugal
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Poland
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Czech Republic
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Slovakia
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Slovenia
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Croatia
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Greece
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Romania
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Bulgaria
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Estonia
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Latvia
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Lithuania
The specific shipping availability may vary depending on the type of product, inventory availability, warehouse location, and logistics conditions.
If your destination country or region is not listed above, please contact us by email before placing an order to confirm whether delivery can be arranged.
2. Shipping Fees
For the countries and regions currently supported, we may offer Free Standard Shipping. Whether free shipping is available and any applicable conditions will be determined by the information displayed on the checkout page.
We will select an appropriate carrier based on the order destination, product availability, warehouse location, and shipping route.
Depending on the circumstances of the order, carriers may include, but are not limited to:
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UPS
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FedEx
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DHL
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DPD
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Other qualified logistics providers
As shipping routes, warehouse arrangements, and delivery areas may change, we may select or change carriers based on actual circumstances.
If a particular order involves shipping fees or other transportation charges payable by the consumer, we will provide the relevant information during the ordering process to the extent required by applicable law.
3. Order Processing Time
After an order has been confirmed, we generally require 3–5 business days to process the order and prepare it for shipment.
Our standard order processing days are:
Monday to Friday, excluding public holidays.
Order processing may take longer due to circumstances including:
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Public holidays;
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Promotional campaigns;
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Increased order volumes;
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Inventory adjustments;
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Warehouse operations;
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Unforeseen logistics or technical issues.
We will make reasonable efforts to process your order as quickly as possible.
4. Estimated Delivery Time
After an order has been shipped, standard transit time is generally estimated as follows:
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 3–5 business days |
| Transit After Shipment | 5–8 business days |
| Total Estimated Delivery Time | Approximately 8–13 business days |
| Standard Shipping Fee | Free, where applicable as indicated at checkout |
The above delivery times are estimates and do not constitute an absolute guaranteed delivery deadline in all circumstances.
Actual delivery times may be affected by factors including:
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Destination;
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Carrier transportation arrangements;
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Customs or border processing;
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Local delivery conditions;
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Public holidays;
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Extreme weather;
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Logistics volume;
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Force majeure events;
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Other circumstances beyond our reasonable control.
If applicable law provides for a specific delivery period or grants consumers other rights relating to delivery times, applicable law shall prevail.
5. Order Shipment and Tracking
After your order has been shipped, we will generally send you a shipping notification by email.
Where applicable, the shipping notification may include:
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Order shipment confirmation;
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Tracking number;
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Carrier information;
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Instructions for tracking the shipment.
Tracking information is generally updated gradually after the package enters the carrier's system.
In some cases, it may take some time for tracking information to appear or be updated for the first time.
If your tracking information has not been updated for an extended period, please contact us at:
Please provide your order number whenever possible so that we can investigate the order and shipping status.
6. Delivery Delays
We will make reasonable efforts to process and deliver orders within the estimated timeframe. However, delays may occur during actual transportation.
Possible causes of delivery delays include:
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High shipping volumes;
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Public holidays;
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Major promotional campaigns;
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Customs inspections;
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Extreme weather;
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Local delivery issues;
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Carrier operational adjustments;
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Traffic or transportation restrictions;
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Force majeure events;
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Other circumstances beyond our reasonable control.
If your order has not arrived significantly beyond the estimated delivery timeframe, please contact us promptly.
We will assist in checking the shipment status based on the order and tracking information and, where reasonably possible, communicate with the relevant carrier.
7. Shipping Address and Order Changes
1. Before Shipment
If your order has not yet entered the shipping process, you may contact us by email to request:
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A change of shipping address;
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A change of contact telephone number;
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Correction of certain order information;
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Cancellation of the order.
Please submit your request as soon as possible, as changes may not be possible once the order has entered processing or shipment.
We will make reasonable efforts to accommodate your request based on the actual status of the order, but we cannot guarantee that every modification request can be successfully completed.
2. After Shipment
After an order has been shipped, it is generally not possible to directly change the shipping address or cancel the order.
If delivery fails, the shipment is redelivered, or the package is returned because the consumer provided incorrect, incomplete, or unverifiable delivery information, we will discuss the appropriate next steps with you based on the circumstances.
If additional shipping costs arise as a result, such costs will be handled in accordance with applicable law and the circumstances of the order.
Nothing in this Policy excludes or restricts consumers' statutory rights to returns, refunds, withdrawal, or other mandatory consumer rights.
8. Customs Duties, VAT, and Other Taxes
Tax and customs policies may vary between countries and regions.
Depending on the product, order value, destination country, and applicable law, an order may be subject to:
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Import duties;
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Value Added Tax (VAT);
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Customs processing fees;
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Customs clearance service fees;
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Other legally applicable taxes or charges.
Where such taxes or charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.
Responsibility for taxes and fees may vary depending on the destination country, product type, and specific order circumstances.
Consumers should also review the applicable import and tax requirements in their own country or region.
9. Damaged Packages or Incorrect Products
If the package you receive shows obvious signs of damage during transportation, or if you receive a product that clearly does not match your order, please contact us as soon as possible.
Where possible, please provide the following information:
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Order number;
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Recipient's name;
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Email address used to place the order;
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Tracking number;
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Photos of the product;
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Photos of the external packaging;
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Description of the issue.
We will review the matter based on the order information, product condition, and shipping records and provide an appropriate solution based on the circumstances and applicable law.
Consumers' legal rights relating to product defects, shipping damage, incorrect products, and similar issues are not restricted by this Shipping Policy.
10. Lost Packages
If tracking information indicates that your package has encountered an abnormal situation or may have been lost during transportation, please contact us promptly at:
We will investigate the matter based on tracking information, carrier feedback, and order details and provide reasonable assistance.
If it is confirmed that the issue is a transportation matter for which we or the carrier are legally responsible, we will provide an appropriate solution in accordance with applicable law and the specific circumstances.
11. Failed Delivery
If delivery fails due to circumstances including:
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An incorrect shipping address;
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Incorrect contact information;
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No one being available to receive the package;
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Multiple unsuccessful delivery attempts;
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Refusal to accept the package by the consumer;
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Other delivery issues caused by information or actions provided by the consumer;
we may need to contact you to determine whether the package should be redelivered, returned, or handled in another appropriate manner.
If additional shipping costs arise as a result, such costs will be handled based on the circumstances and applicable law.
Nothing in this Policy affects consumers' statutory rights to withdrawal, refunds, or other mandatory consumer rights.
12. Force Majeure
Order processing or delivery may be affected by circumstances beyond our reasonable control.
Such circumstances may include:
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Natural disasters;
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Extreme weather;
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War or civil unrest;
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Government measures;
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Large-scale transportation disruptions;
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Major logistics system failures;
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Network or communication failures;
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Other events that could not reasonably have been foreseen or controlled.
In such circumstances, we will take reasonable measures to minimize the impact on consumers where practicable and provide relevant information when circumstances permit.
Nothing in this section affects any mandatory rights that consumers are entitled to under applicable law.
13. Shipping Policy and Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or diminish any mandatory rights that consumers are entitled to under applicable law.
If any provision of this Shipping Policy conflicts with mandatory consumer protection provisions under applicable law, the applicable law shall prevail.
For information regarding returns, refunds, and statutory withdrawal rights, please refer to:
Return & Refund Policy
For information regarding the processing of personal information and cookies, please refer to:
Privacy Policy
For information regarding website use, orders, payments, and related matters, please refer to:
Terms of Service
14. Contact Us
If you have any questions regarding order delivery, estimated delivery times, shipment tracking, delivery delays, package issues, or other shipping matters, please contact us:
Customer Support
When contacting us, please provide the following information whenever possible:
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Order number;
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Tracking number;
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Recipient's name;
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Description of the issue.
Providing this information will help us locate your order and check its shipping status more efficiently.
We will review your email and provide assistance as soon as reasonably possible.
Thank you for your understanding and support.